Who we are
(Last updated 01/10/2026)
Marcu Motors Ltd (“we”, “us”, or “our”) is committed to protecting the privacy and personal data of visitors to our website (marcumotors.co.uk). This Privacy Policy outlines how we collect, process, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Company Name: Marcu Motors Ltd
Company Registration Number: 16540811
Registered Address: 17 Kingsway, St John’s Terrace, Bedford, United Kingdom, MK42 9BJ
Contact Email: Admin@marcumotors.co.uk
Telephone: +44 7376 692667
The information we collect
Contact Details: Your full name, email address, and telephone number.
Vehicle Data: Your Vehicle Registration Mark (VRN), along with any make, model, or mileage information provided.
Enquiry Details: Specific notes or details you provide regarding your requested vehicle service, MOT, diagnostic, or repair work.
Technical Metadata: Basic connection logs (such as your IP address and browser type) generated automatically by web server firewalls strictly for server security and DDOS mitigation.
How We Handle and Route Your Data (Stateless Processing)
Our web server is configured not to store your personal form submission data in a website database.
When you submit our contact form:
- The submission is packaged and encrypted in transit via Transport Layer Security (TLS).
- It relays directly to our business email stack (Google Workspace) via secure SMTP.
- No copy of your message, contact details, or vehicle registration remains saved on the web server’s local file system or WordPress database.
Lawful Basis for Processing
Contractual Necessity (Article 6(1)(b)): Processing your contact and vehicle information is necessary to provide repair estimates, source parts, third party look up databases, verify vehicle specifications via trade databases, and book workshop appointments at your request.
Legitimate Interests (Article 6(1)(f)): Processing general correspondence to respond to questions, clarify service requirements, and maintain standard customer service operations.
Legal Obligation (Article 6(1)(c)): If your enquiry results in a completed workshop transaction, we are required by UK law (HMRC) to retain financial, invoice, and repair records for tax compliance.
Third-Party Service Providers (Data Processors)
We do not sell, rent, or trade your personal information. We share data only with trusted infrastructure providers necessary to run our business:
- Google Cloud / Google Workspace: Provides our secure email hosting and cloud infrastructure. Your enquiries are stored securely on Google’s encrypted enterprise mail servers.
- Hosting Infrastructure: Our website hosting provider processes transient IP connection data strictly to maintain server uptime, security, and network routing.
Data Retention
General Enquiries: If an enquiry does not result in a booking or transaction, your email will be stored until periodic maintenance of the email address,
Workshop Invoices & Service History: If you engage our garage for repairs or servicing, records containing your name, contact details, vehicle registration, and work history are retained for 6 years following the end of the financial year, in accordance with UK tax and accounting legislation.
Web Server Logs: Temporary server connection and firewall logs are purged automatically on a rolling 30-day cycle.
Your Data Protection Rights
Under UK data protection law, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal data we hold about you (a Subject Access Request).
- Right to Rectification: You may ask us to update or correct inaccurate vehicle or contact records.
- Right to Erasure (“Right to be Forgotten”): You may request that we delete your contact history, provided it is no longer required for legal or tax compliance.
- Right to Restriction or Objection: You may object to or restrict our processing of your personal information under certain circumstances.
To exercise any of these rights, email us directly at admin@marcumotors.co.uk. We respond to all verified requests within one calendar month at no charge.
How to Complain
If you have concerns about how we handle your data, please contact us first so we can resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority:
- Information Commissioner’s Office (ICO)
- Website: ico.org.uk
- Helpline: 0303 123 1113